All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Bot Channels Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
SMS (Twilio) Operational
90 days ago
100.0 % uptime
Today
Microsoft for Teams Operational
90 days ago
100.0 % uptime
Today
Skype for Business Operational
90 days ago
100.0 % uptime
Today
RTM Channel for WebSDK/MobileSDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-Party Services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS s3-sa-east-1 Operational
AWS polly-us-east-1 Operational
AWS transcribe-us-east-1 Operational
Google Apps Maps Operational
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google Apps Realtime API Operational
90 days ago
100.0 % uptime
Today
Microsoft ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - Enterprise SaaS Hotfix
Completed - The scheduled maintenance has been completed.
Jun 11, 15:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 12:15 IST
Scheduled - The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) Hotfix has been scheduled at this time and we need a bit more troubleshooting time to resolve few onpoint issues. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 11, 11:47 IST
Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - Enterprise SaaS
Completed - The scheduled maintenance has been completed.
Jun 6, 14:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:30 IST
Scheduled - The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time and we need a bit more troubleshooting time to resolve few onpoint issues. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Jun 6, 11:22 IST
XO Platform Release (10.26.0/11.25.0) /XO Contact Center (v3.25.0) - Enterprise SaaS
Completed - The scheduled maintenance has been completed.
Jun 6, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 08:00 IST
Scheduled - The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
May 26, 13:07 IST
Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

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