All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
99.98 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Bot Channels Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
SMS (Twilio) Operational
90 days ago
100.0 % uptime
Today
Microsoft for Teams Operational
90 days ago
100.0 % uptime
Today
Skype for Business Operational
90 days ago
100.0 % uptime
Today
RTM Channel for WebSDK/MobileSDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-Party Services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS s3-sa-east-1 Operational
AWS polly-us-east-1 Operational
AWS transcribe-us-east-1 Operational
Google Apps Maps Operational
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google Apps Realtime API Operational
90 days ago
100.0 % uptime
Today
Microsoft ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Infrastructure Maintenance - Enterprise SaaS - [15-AUG-2026 IST] Aug 15, 2026 08:00-10:00 IST

We will be performing scheduled infrastructure maintenance on Saturday, 15 August 2026, from 8:00 AM to 10:00 AM IST to apply security updates. Brief service interruptions may occur during this window. No action is required on your part, and we appreciate your patience.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Posted on Aug 10, 2026 - 22:06 IST

Aug 12, 2026

XO Platform AI4S (10.28.0 HF) - Enterprise SaaS-Gainwell Hotfix
Completed - The scheduled maintenance has been completed.
Aug 12, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 10:00 IST
Scheduled - The Release for XO (10.28.0) Hotfix has been scheduled at this time and we need a bit more troubleshooting time to resolve few onpoint issues. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Aug 12, 09:29 IST

Aug 11, 2026

No incidents reported.

Aug 10, 2026

NA1 ENT SaaS - Intermittent Intent Detection Failure Observed
Resolved - This incident has been resolved.
Aug 10, 23:31 IST
Update - We are continuing to investigate the issue. Our analysis is still in progress, and we are working to identify the root cause. We will provide another update as soon as more information is available.
Aug 10, 23:05 IST
Investigating - Dear User,

We are investigating an intermittent issue affecting intent detection in our NA1 ENT SaaS environment. Our team is actively working to identify the root cause and implement a fix.

We apologize for the inconvenience and appreciate your patience and understanding while we work to resolve the issue.
Aug 10, 22:36 IST

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Search AI HF Release (11.27.0) - Enterprise SaaS Hotfix
Completed - The scheduled maintenance has been completed.
Aug 4, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:00 IST
Scheduled - The Release for Search AI (11.27.0) Hotfix has been scheduled at this time and we are fixing the WebHook timeouts issue.
Kore SaaS imports can't run in parallel issue fix.
While no service downtime is expected during this release, we are sharing this update for your general awareness.
Aug 4, 06:58 IST

Aug 3, 2026

Dialog GPT Search Response Degradation
Resolved - Following a production deployment, we identified an issue affecting Dialog GPT bots in the Enterprise SaaS production environment.

Impact Window:
3rd August 2026, 3:30 AM EST – 9:30 AM EST
(3rd August 2026, 1:00 PM IST – 7:00 PM IST)

During this period, search-based responses may have failed for some users due to an issue with chunk shortlisting. Our Engineering team worked to restore normal service, and we are continuing to monitor the system to ensure stability.
Aug 3, 19:00 IST
Investigating issues with XO Platform on Enterprise Saas US Region
Resolved - This incident has been resolved.
Aug 3, 15:21 IST
Update - This incident has been resolved, and the affected services are operating normally. We will continue to closely monitor the system to ensure stability.
Aug 3, 15:21 IST
Investigating - We are currently experiencing degraded performance issues for a few bots on the XO Platform for the Enterprise SaaS US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Aug 3, 15:09 IST
Kore AI For Service v11.27.0 / XO v10.28.0 Release Notification - Enterprise SaaS Region
Completed - The scheduled maintenance has been completed.
Aug 3, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 10:00 IST
Update - You can find the provisional updates by referring to the downloadable pre-release notes:
AI4S v11.27.0Pre-Release Notes. This document provides a summary of bug fixes and any possible enhancements included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Jul 22, 14:37 IST
Scheduled - The Release for AI For Service (AI4S) v11.27.0 and XO v10.28.0 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We will share provisional pre-release notes shortly!

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Jul 22, 08:38 IST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

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