Kore Enterprise SaaS Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Region - USA Operational

Bot Uptime Operational

APIs Operational

Bot Builder Operational

Bot Administration Application Operational

Kore IVR Operational

Kore Agent Desktop Operational

Bot Channels Operational

Facebook Workplace Operational

Email Operational

SMS (Twilio) Operational

Microsoft for Teams Operational

Skype for Business Operational

RTM Channel for WebSDK/MobileSDK Operational

Slack Operational

Third-Party Services we use Operational

AWS ec2-us-east-1 Operational

AWS s3-sa-east-1 Operational

AWS polly-us-east-1 Operational

AWS transcribe-us-east-1 Operational

Google Apps Maps Operational

Google ASR/TTS Operational

Google Apps Realtime API Operational

Microsoft ASR/TTS Operational

Microsoft Bot Framework Operational

OpenAI Operational

Genesys Operational

Deepgram Operational

Zendesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct `10`, `2026`

No incidents reported today.

Oct `9`, `2026`

No incidents reported.

Oct `8`, `2026`

No incidents reported.

Oct `7`, `2026`

No incidents reported.

Oct `6`, `2026`

No incidents reported.

Oct `5`, `2026`

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0)

Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 IST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 IST

Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can find the revised provisional updates by referring to the downloadable pre-release notes below:
XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Sep 18, 16:00 IST

Oct `4`, `2026`

No incidents reported.

Oct `3`, `2026`

No incidents reported.

Oct `2`, `2026`

No incidents reported.

Oct `1`, `2026`

No incidents reported.

Sep `30`, `2026`

No incidents reported.

Sep `29`, `2026`

No incidents reported.

Sep `28`, `2026`

No incidents reported.

Sep `27`, `2026`

No incidents reported.

Sep `26`, `2026`

No incidents reported.