XO Platform AI4S (10.28.0 HF) - Enterprise SaaS-Gainwell Hotfix

Scheduled Maintenance Report for Kore Enterprise SaaS

Completed

The scheduled maintenance has been completed.

Posted Aug 12, 2026 - 12:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 12, 2026 - 10:00 IST

Scheduled

The Release for XO (10.28.0) Hotfix has been scheduled at this time and we need a bit more troubleshooting time to resolve few onpoint issues. While no service downtime is expected during this release, we are sharing this update for your general awareness.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Posted Aug 12, 2026 - 09:29 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application, Kore IVR, Kore Agent Desktop).