Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 06, 2026 - 11:30 IST
Scheduled
The Release for XO (10.26.0/11.25.0) /XO Contact Center (v3.25.0) has been scheduled at this time and we need a bit more troubleshooting time to resolve few onpoint issues. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Jun 06, 2026 - 11:22 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application, Kore IVR, Kore Agent Desktop) and Bot Channels (Facebook Workplace, Email, SMS (Twilio), Microsoft for Teams, Skype for Business, RTM Channel for WebSDK/MobileSDK, Slack).